It’s extremely easy to boast about the greatness of your employees. Just browse the internet for five minutes, and you will see this fact plain as day. All too often you see the words ‘N.A.T.E Certified’ – EPA Certified, etc. But the real truth of the matter is, the honest answer every heating and cooling company West St. Paul owner never wants to reveal is this; these certifications are extremely easy to get. Yes, our company requires each of our employees to pass these tests, and yes, every heating and cooling company West St. Paul technician you possesses these certifications are more qualified than technicians who have not retained these certifications, but the honest truth is, the majority of technicians out on the road have them. So, the real question is really, why are some technicians so much better than others? And, the answer is simple – technicians who actually care about their customers, they are the individuals who are remembered. And these are exactly the types of technicians Service Today Heating & Cooling employs.
If you look at our company’s hiring model, it is actually quite different from every other heating and cooling company West St. Paul operators model. We don’t hire technicians based on their technical experience, because technical experience can be taught to virtually anyone with half a brain and enough time, what we do is hire people that are amazing with people, that have great customer service skills, and have an innate ability to effectually communicate concepts to others. It’s these kinds of character traits are cannot be taught, and these are exactly the things we look for first in a potential heating and cooling company West St. Paul technician. If they do not have the HVAC experience, then they apprentice with our company until they have the knowledge to work on their own, weather that takes six months or a year, it just depends on the person, but once they have the formal training needed to maintain, repair, and install all makes brands, and models of HVAC units, then they are rock stars. These are the heating and cooling company West St. Paul technicians we send to your home. And we are extremely proud of this fact!
Our company actually has its own lab, one that houses a wide range of HVAC units, and the primary reason for this lab is the ongoing training every Service Today Heating & Cooling technician undergoes on a monthly basis. We want our staff to have an extremely diverse technical background, and we do this with a hands-on teaching approach. After literally hundreds of lab hours, Service Today Heating & Cooling’s technicians have the ability to work on any type of unit imaginable. Even if you have off brand equipment, or equipment that has been obsolete for decades, we will still have the ability to ensure that after we leave, your unit will be functioning efficiently and effectively. Whether you have us over there for a tune up, a simple or complex repair job, or because you are installing a new unit entirely, the job does not matter. Our heating and cooling company West St. Paul staff has the knowhow to make sure you are completely satisfied before they leave.
Yes, it’s extremely important to every West St. Paul customer that we actually do the job (whatever it may be) efficiently or correctly the first time. But that is not where it ends for us. The truth is, we are actually more concerned about how every other aspect of the experience you had with us went. We know our office staff is extremely friendly, great with people, and amazing at what they do. So, when you call us up, expect to be please with your experience. We also concentrate our efforts on ensuring that before we leave your home, every single question you have is answered thoroughly and in a way that makes sense to you personally. We are not a company that is just ‘in and out’ i in fact, we have actually dedicated a set number of hours for each and every call. We know that most customers need to be educated regarding their heating and cooling company West St. Paul units, and so we make sure we have ample time to serve your and your needs, whatever they may be. It’s our goal to make sure you are smiling and 100% satisfied before we exit your home. If that is not the case, we will do everything in our power to change that before we leave. Because you, and every other customer Service Today Heating & Cooling serves, makes the company what it is. Without you, we would not be who we are. This is why we try so hard to ensure your happiness. Our moniker is ‘Service Today’ – and comfort is not just about a physical feeling, its a state of mind. So call us, and experience comfort the way you were meant to.