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Client Service Representative

Employment Position: Client Service Representative

Client Service Representative

Position: Client Service Representative

Date Posted: May 20, 2015
Employment Type: Part/Full Time
Industry: Customer Service
Location: South Saint Paul, MN

Service Today is on the hunt for a Client Service Representative to join our team. If you’re trained, experienced and passionate about delivering nothing less than the best for customers, we’d love to hear from you! Below are details regarding this position:

Expectations/Job Duties/Requirements :

Compensation:

  • Ranging from 30-43k annually (DOQ and tenure)
  • Paid Time Off (requires full time)
  • Dental (requires full time)
  • Heathcare (requires full time)
  • Generous 401K (requires full time)
  • Paid Holidays (includes birthdays, part timers included)
  • Paid Training (requires full time)

Expectations:

  • Inbound Call Conversion 92%
  • Great Communication with Client
  • 99% Accuracy on Data Entry
  • Holds CSA’s Accountable to Expectations
  • Outbound to Club Member Clients Ensuring Daily Board is Filled 
  • Dispatch for Profits
  • Perform 135 Calls Per Day
  • Ensure 90% or Better of All Jobs are Happy Checked
  • Ensure Minimum 4 Install Calls per Day per Tech are Ran

Skills & Knowledge:

  • Mission Control Priorities Mastery
  • SW- Debriefs, Club Reports, Call Reports, Lead Reports, KPI Reports
  • Builds Value with Client
  • Trains CSA
  • 99% Accuracy 
  • Dispatch for Profits
Client Service Representative

As we mentioned above, if you’re dedicated to delivering the best to customers, and you have the experience and training we require for this position, we would love to hear from you! Use the form below to start the application process. Thank you for your interest in being a part of the Service Today team!



Applying For:

Why do you want this particular job/want to work here?

Why do you think you are suitable for this job?

Give an example of when you have worked on a team project. What was the outcome and what was your role in the team?

Give an example of communicating complex or difficult information to individuals or groups.

Give an example of your ability to work to deadlines and how you cope with work pressure.

Give an example of how you have had to research or analyze complex information. What methods did you use and how did you present your findings?

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Service Today

490 Villaume Ave., Suite 300
South Saint Paul, MN 55075
Phone: (651) 356-6154
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